Return Policy

 
Defective/Damaged Item Return Policy

In the event that an item purchased from MissionPositiveFilms.com is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, we will exchange it for another title of equal value.
We will cover the shipping return of the defective disc and the shipping of the replacement disc as long as the problem is identified after the return. Please see below for return shipping instructions.

Unfortunately, certain models of DVD players are not able to play certain DVDs. MissionPossibleFilms.com cannot be held responsible for discs that cannot be played on certain systems.

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
 
  • Your name, address and telephone number.
  • A copy of your MissionPositiveFilms.com receipt as proof of purchase.
  • The reason why you are returning the title.
 
When returning items to us, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper, or other soft containers. It is strongly suggested that discs be returned via the U.S. Postal Service Priority Mail, for shipping charges between $2 to no more than $5. To save money on shipping, do not use a third party shipping or packaging service. Parcel post packages will require insurance to be purchased separately.

Send all returns to:
Mission Positive Films
P.O. Box 6647
Kaneohe, Hi 96744

You may also contact our customer service department if you have any other questions.

 
Non-Defective Return Policy

Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.

This policy is not intended to confer, and does not confer, any rights or remedies.

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
 
  • Your name, address and telephone number.
  • A copy of your MissionPositiveFilms.com receipt as proof of purchase.
  • The reason why you are returning the title.
 
Send all returns to:
Mission Positive Films
P.O. Box 6647
Kaneohe, Hi 96744

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